Beschreibung
SENIOR IT Support Engineer
Salary: 35 - 40 per hour
Location: Schorndorf, Germany
Start: 3rd June 2013
COMPANY BACKGROUND
A Fortune 1000 company, with over 20 locations on 5 continents, partner with 90 out of the top 100 pharmaceutical companies and 44 of the top 50 biotech firms, as well as thousands of small innovator companies.
SUMMARY OF ESSENTIAL FUNCTIONS:
* Providing 1st and 2nd line support to the Schorndorf site (500 users)
* Microsoft Environment - XP, Windows 7, Office
* Advanced site application support administration & troubleshooting
* Advanced network, telecomm & server support
* Working with Corporate 3rd line and global teams
RESPONSIBILITIES:
* Understands advanced user technology issues and provides solutions based upon basic proven methods.
* Researches, evaluates, and provides technical solutions to address defined business requirements.
* Identifies alternatives and present recommendations that meet user needs and comply with established
standards.
* Interacts with clients to process service requests or resolve technical problems.
* Replaces and rebuilds hardware components as needed.
* Installs/removes/configures software applications.
* Ensures call tickets are updated and closed in a timely manner.
* User account administration
* Coordinate local support vendor relationships
* Suggest improvements in service and policy through appropriate channels.
* On call 24x7 for emergencies and special projects in accordance with standby policy.
* Provide updates of specific site requirements and ensure global standards are applied.
Education:
* Associates degree in Computer Science or related discipline. Equivalent work experience will be
considered.
* Microsoft Certified Professional (MCP) or Microsoft Certified Systems Engineer (MCSE) certification is desired.
Experience:
* Minimum of 5 years relevant direct technical support experience.
* Work experience within a pharmaceutical manufacturing and/or laboratory environment is preferred but not required.
Knowledge/Skills:
* Self-motivated with the ability to function independently with remote supervision in a deadline driven
work environment.
* Ability to speak English.
* Must be able to work non-standard hours (weekends, evenings, nights) as needed.
All applications and CV's must be submitted in English!
If you're interested in this position please email your CV to Lenka Topinkova or call.
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