Beschreibung
Desktop Support Professional - German and English speaking
Glottertal - Freiburg, Germany
Type: 12-month rolling contract
Start date: ASAP
As a fast-growing and dynamic Technology Outsourcing firm, we strive to constantly identify, attract, and secure the best skills, and most talented people available in the Technology space.
We now have an exciting opportunity for a Level 2 IT Support Professional to work on one of our prestigious client sites, located in Glottertal.
You will work for a leading manufacturer of Laboratory Test, Measurement and Monitoring equipment.
Purpose of the role:
We are seeking a Level 2 IT Support Professional to support the client environment and help users to find solutions to their technical issues as well as monitoring the Servers, network, PCs and peripherals.
Key Responsibilities:
- Provide Level 2 desk side and remote support to end users.
- Troubleshooting PC related problems either via phone, remote tools or desktop support.
- Building, configuring and troubleshooting PC hardware components.
- Must be a good problem solver, and demonstrate the ability to adapt to new and changing technologies.
- Must speak fluent German and English
Behavioural skills required:
- Must be able to work to specified standards and required levels of department, conduct, and sound ethical workplace practices.
- Good verbal and written communication skills.
- Must have good customer facing skills and be well presented.
- Ability to work alone and unsupervised, taking the initiative when necessary.
Technical skills required:
- Working knowledge of Windows 2000/XP/7
- Basic knowledge of server/client operations in a domain environment would be advantageous (NT & 2003) including Active Directory.
- Basic knowledge of TCP/IP standards and networking.
- Working knowledge of current and Legacy hardware platforms.
Experience & Qualifications:
- Individual must have at least 3 years experience in a similar IT support role.
- Experience working in a Windows environment.
- Preferably A+, MCP or MCSE qualified
To apply for this role, please send your CV to Nazreen Talukdar or call me directly.