Incident Analyst (Service Desk) for multinational institution in Munic

Bayern  ‐ Vor Ort
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Schlagworte

Beschreibung

We are looking for an Incident Analyst (Service Desk)to work at our multinational client in Munich/Germany.

Deliverable Service:

  • Familiar with excel to create lists of users via reporting for Incident Management
  • Assistance with the provision and analyses of statistics for the Service Desk,
  • Assistance in the preparation of monthly SLA compliancy reports
  • Imrovements via SLA Monitoring)
  • Make suggestions, by running reports and analysing trends
  • Check Dell's invoicing for special task changes
  • Check Dell's invoicing for one off buys
  • Quality control of the asset management data
  • Monitoring, processing and clarification of User requests for on-demand services
  • Execution of special tasks entrusted by the line-manager
  • Deputising for absent colleagues in the User Services group
  • Documentation, administer parts of MDS babylon database
  • Inventory
  • Support Technicians in case of special changes/incidents
  • Initiate orders from catalogue/purchase orders
  • Assist with upgrades of hardware and support for all training rooms
  • Support DS with mass changes creation in case of many virus notifications

Required skills

  • Excellent communication skills in English both orally and in writing.
  • Proven experience in working with people in a multinational, multicultural environment
  • Strong knowledge of MS Office 2010
  • Knowledge of ITIL

infeurope is a Luxembourg-based IT service provider, designing, developing and managing multilingual information and documentary systems in many application areas and business sectors. For more than 29 years we have delivered IT systems and solutions, and IT consultancy and staffing services, to our clients in Luxembourg and across Europe.

Start
29-04-2013
Dauer
31-12-2013, initial contract, extensions possible
(Verlängerung möglich)
Von
infeurope S.A.
Eingestellt
17.04.2013
Projekt-ID:
522626
Vertragsart
Freiberuflich
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