Beschreibung
ITSM Berater mit Know-how ARS Remedy, HP Service Manager)ID
4947
Einsatzort
30159 Hannover, Deutschland
Branche
IT
Job-Typ
freie Mitarbeit
Datum Beginn
asap
Dauer
4 Monate
Beschreibung
Aufgaben:
• Support of the project team with in-depth experience in IT Service Management tooling and migration scenarios
• Definition of assessment criteria for IT Service Management (ITSM) tooling options
• As-is analysis of current customer ARS Remedy setup incl. interfaces
• Documentation of Domain requirements towards future ITSM tooling
• Liaise with service provider to gather information on current landscape and future tooling option
• Assess migration scenarios
Erfahrung/ Know-how:
• In-depth functional know how in ARS Remedy and HP Service Manager
• Experience in large scale ITSM tool migration projects
• High analytical and conceptual capabilities
• Very good communication skills
• Fluent in English (written & spoken)
• Good German skills beneficial
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