Beschreibung
Job Summary
The Engineer will provide services as the primary engineer assigned to customer accounts in support of their systems, infrastructure and daily administration and management. Engineer will work closely with Service Managers and internal teams to ensure that all aspects of the customer's ongoing system support and administration are successful. Engineer will be responsible for the creation and maintenance of application flow diagrams, custom monitors, RTS (Return to Service) documents, and Knowledge base articles as needed. Engineer will be available for escalations 24x7 on an on-call basis. He/She will conduct ongoing training for first line support personnel on their assigned customer's environment. Identifies and corrects recurring technical issues within their assigned customer(s) environments. Advises customer and acts as their SME (subject matter expert) for their environment for ongoing upgrades and infrastructure improvements.
Due to the client requirements this role will suite a candidate who speaks fluent English and intermediate French (as a minimum)
Essential Knowledge, Skills & Experience;
- Expertise, knowledge of SharePoint 2007, 2010 design, configuration and troubleshooting
- Strong systems administration experience on MS platform
- Experience in supporting IT. systems and infrastructure in a 24x7 production environment.
- Experience and expertise supporting Windows Server 2003, 2008, Windows clustering, IIS, and MS Active Directory in a systems administrator role.
- Expertise in Windows administration utilizing Scripting and other forms of automation.
- Experience supporting and administering HP or IBM server and storage hardware.
- Experience with installation, configuration and administration of the Microsoft DotNet framework in support of web applications and products.
- Expertise, knowledge of ASP, IIS and MS SQL Server 2005 and 2008 including design, configuration and troubleshooting
- Web technology experience for the MS Windows platform, including multiple tier web/application layer designs.
- Expertise with network troubleshooting at the server level.
- VPN experience using MS PPTP, L2TP, Cisco Pix and ASA for support and troubleshooting purposes.
- Expertise with DNS, WINS and Windows networking protocols.
- Exceptional analytical and problem solving skills, with logical problem solving from Layer 1 through Layer 7 of the OSI model.
- Excellent communication and customer service skills are required.
- Exceptional documentation skills are required.
- Exceptional planning skills and ability to work within change control parameters.
- Ability to work well under pressure.
- It is essential that the candidate can speak fluent English and intermediate French (as a minimum)
Advantage xPO is in the top 1% of staffing companies in the world. With a truly global footprint. Advantage xPO specialises in recruitment outsourcing. Working with some of the leading employers around the world, Advantage offers global contract and permanent career opportunities across a wide range of industries and sectors.
Advantage xPO: services offered are those of an employment agency for permanent work and/or employment business for the supply of contract/temporary work.