Beschreibung
SAP BO Administrator (m/f)Our international client in Munich is currently looking for a German and English speaking SAP BO Expert with following profile:
•SAP BO XI 3.1: In-depth Knowledge of SAP BO Product Architecture and Services.
• Responsible for the efficient administration of SAP BO Admin (Unix/Linux) to perform below Tasks:
o User Provisioning, Security Administration, Content Administration, Server Administration
o Configuring data sources, System Maintenance, Migrations / Deployments
o Troubleshooting and Performance Tuning
o Coordination with Tool Vendor
• Understanding of Jobs , Basic SQL Queries and Workflow Mappings
• Unix Scripting (Perl, grain Shell, Python, etc.)
• Responsible for service delivery and support, including Life Cycle management, configuration, incident, problem, release, change, availability, and continuity management within
defined Operating Level Agreements
• Provide level 2 and level 3 support for SAP BO operations.
• Provides level II incident and problem management with responsibility for resolution and root cause analysis of the most complex hardware and software issues within Operating
Level Agreements.
• Lead and work with team in the global delivery model with team members spread across multiple geographies
Process Knowledge
• ITIL Process and Standards
• Good knowledge on Incident , Problem , Change , SLA and Availability management processes
• Knowledge on Remedy tool
Other Activities
Interface with the customer for issue resolution, provide status updates, Coordinate with Offshore Team for Deliverables, Build customer confidence in team’s ability to deliver in order to support high customer satisfaction