Beschreibung
Service Incident Manager required by Global Leading Organisation for initial 6 month contract based in Frankfurt, Germany. The successful Service Incident Manager will have extensive ITIL-Based Incident Management experience and will have previous experience serving as the focal point for incident related communication to and from the client. The Service Incident Manager will serve as the primary point of contact for monitoring, managing and escalation for all incident logged by the customer. You will be required to liaise and report to the Global Service Manager regarding all client issues, risk and concerns on a daily basis. Candidates must be fluent in English and ideally German, however German is not essential. ITIL V3 Foundation certification will be required coupled with proven Incident Management experience in a customer facing role. There is the possibility for further extension beyond the initial 6 month contract, and my client has emphasised that there is also the possibility of turning permanent.