ITSM Change Management Process Specialist (f/m)

Berlin  ‐ Vor Ort
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Schlagworte

Beschreibung

For one of our clients we are currently looking for an ITSM Change Management Process Specialist (f/m) based in Berlin.

Project Background:

  • The ITSM Change Management Process Specialist will be responsible to support the ongoing operation of the change management process on a daily basis while also supporting the implementation of a comprehensive change management process including the implementation of the supporting ITSM toolset

Tasks:

  • Govern daily operation and execution of the existing change management process within a vendor environment

  • Govern inter-dependencies amongst all relevant ITSM processes

  • Assess change requests and the preparation thereof to minimize risk/impact of business disruption

  • Attend CAB meetings and challenge inadequately planned changes

  • Support approval procedures as part of change implementation pre-requisites

  • Take ownership and drive continual improvement initiatives

  • Support critical projects from a change management perspective to ensure successful project delivery

  • Manually capture KPI measures where needed

  • Contribute to process design and tool requirements definition

  • Test implemented functionalities of ITSM tool and document test results

Skills:

  • Strong knowledge of ITIL processes and best practices

  • Visibility of comprehensive and cross-functional dependencies and functions within the ITSM domain

  • Practical experience in IT change management (assessing change requests, attending CAB meetings)

  • Experience in process design and implementation

  • Experience in ITSM tool deployment, implementation and testing of ITSM tool suites

  • Good understanding of basic technology concepts (e.g. network topology and components, active directory)

  • Proven to have worked in a fast pace and dynamic work environment

Start
01.02.20013
Dauer
11 month
Von
Q_PERIOR AG
Eingestellt
22.01.2013
Ansprechpartner:
Marc Parmentier
Projekt-ID:
476742
Vertragsart
Freiberuflich
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