Beschreibung
For our client we are looking for a NetApp Storage Admin in Munich.
Support and daily administration of storage infrastructure
Proactively reviewing/auditing and reporting on the customer's storage environment for error conditions and efficiency status
Becoming a trusted advisor to the customer and account team
Staffing augmentation to customers storage team
Being a key conduit working with NetApp Global Services for support calls
Operational duties within a customer's IT Service Management framework.
Providing support for storage projects and solutions such as backup and restore, disaster recovery, storage consolidation, data protection, and storage performance. Operating Systems: Unix or Windows systems administration functions including domain structures, file systems, disk partitions, mounts, quotas, and general security.
Networking: Local Area Network technology, specifically Ethernet, IP, DNS and NIS associated daemons, FC Switches and directors, network architectures including hubs, repeaters, bridges, Routers, and Switches.
Storage: SAN and/or NAS storage, data replication, storage efficiency and manageability software
Storage operations management tools technical implementation and operational concepts Storage Operation - Provide daily management of NetApp storage estate through the use of management tools ensuring operational response for execution, provision, access and performance.
Storage Efficiency and Optimization - Ensure NetApp products are suitably configured for maximum storage efficiency. This may include such tasks as product upgrades, performance monitoring, and system audit tasks.
Documentation - Create and maintain NetApp storage infrastructure best practice documentation for the customer.
Customer Support - Provide support for operational issues, incidents and defects, responding in a timely manner to triage problems and implement fixes or escalate to NetApp Global Support.
Soft Skills - Successfully handle customer interactions and deal with a variety of issues which encompass both technical and business needs for NetApp.
Understanding of Service Operations (ITILv3) - Key functions include interfacing with Operations Management and the Service Desk. Delivering on tasks within the following processes against customer service Levels.
Service Request Management Event Management
Incident Management
Problem Management
Access Management Understand of Service Transition (ITILv3) - Support storage related projects for the customer's IT and deliver on tasks within the context/use of the following processes as defined by our customers:
Service Asset and Configuration Management
Service Validation and Testing
Evaluation
Release Management
Assisting with the client's change management process
Knowledge Management Windows: good knowledge of NT, Win2K, Win2K3. Understand share and NTFS security concepts.
Unix: good knowledge of Berkeley, Linux, and/or System V Unix system administration concepts including disk and network administration, NFS and NIS/NIS+ administration
Networking: knowledge of Ethernet, IP, DNS and NIS associated daemons. Knowledge of network architectures including hubs, repeaters, bridges, Routers, and Switches.
FCP/SAN technologies: Switches and directors
Storage: knowledge of storage administration and the concepts of file systems, disk partitions, mounts, quotas, mirroring and sizing.
Knowledge of NAS, DAS, SAN (fabric attached architectures).
Experience with Data ONTAP fundamentals.
Operational experience with NetApp's Manageability Software (DFM: Operations Manager, Provisioning Manager, Protection Manager) A degree in Electrical Engineering, Computer Science, or equivalent.
3+ years' experience in IT operations (preferably a storage related discipline).
Networking and Fiber Chanel experience.
NCDA Certified preferred
ITIL V3 foundation Certified preferred Germany Able to work onsite 40 hours/week
Able to accommodate on call duties or work after hours if necessary
Strong command of ITIL concepts and the ability to operate within an IT Service Management framework
Operate against Service Levels and report the associated metrics for Service Levels as required
Familiar with ticket management systems and the functions of an IT helpdesk
Able to follow strict procedures for implementation, operations and escalations.
Strong troubleshooting skills.
We are looking for forward to receive your WORD-application including hourly rate and availibility.