Network Surveillance Engineer

Beschreibung

Network Surveillance Engineer

On behalf of our client, a prestigious international Telecommunications company, Manning Global Group is currently looking for a number of Network Surveillance Support engineers in Germany on either permanent or contract basis. Shift work is required.

Responsibilities

• Managing Customer Service Requests
• Monitoring and managing 2G/3G/4G network alarm event panels (such as HP OpenView (TeMIP), OVIS/OVO (HP), NPR/Metrica, Nokia NETACT, Radio Commander, TNMS Events, RANOS etc.),
• Monitoring and analyzing network performance on the 24x7 basis. This also includes providing escalation and notification of Minor, Critical and Major incidents/outages.
• Performing initial analysis to identify issues follow by restoration if possible (1st line of Support).
• Performing periodical network backups and health checks to determine network status.
• Creating and updating/managing trouble tickets for any detected problem.
• Ensuring all information are capture in activity log of the TT-System
• Managing technical escalation to ensure faults is rectified within agreed SLAs.
• Performing Escalation and Notification to keep management and other business units informed during system outages.
• Assisting the shift leader in producing activity report for KPI calculation.
• Checking and certified new network elements to be commissioned in operation environment within agreed KPI.
• Assisting the operation team in process improvement and ongoing development of tools and system.
• Ensuring proper work progress, shift handover, data communication, team work spirit…etc.

Qualifications
• Degree within Electrical Engineering/Telecommunication Engineering/Computer
Science / Computer Engineering or equivalent professional education
• Minimum 3 years of experience in Operation & Maintenance implementation / integration / operation / support or service environment
• Good knowledge or experience on RAN/UTRAN, microwave, VAS technologies of main vendors.
• Fluent English and German is a plus

If you are suitable and interested in this role, please send your updated CV in English and Word format with reference FLMMG/-NSC 13840to Minghui Han at , or call for more information.