Beschreibung
For our client in Munich we are curretnly looking for a RBA Expert (f/m) for 12 month onsite. The Run Book Automation (RBA) service is part of the service delivery team which includes multiple services (eg Windows, Linux, Monitoring,…). The service is considered as a cross service which interacts with all other services to define, build, orchestrate, manage and report workflows that support system and application related operational processes. The Technical Expert (TE) - Onsite is the key person to initiate, coordinate, built, deploy and maintain all types of infrastructure elements, such as operation systems, applications, and databases. Additionally he is the main contact for the customer in regards of any RBA related topics. He coordinates all activities with the customer and the offshore team. Intercultural and communication skills Very good English in speech and writing Intercultural skills including knowledge of FTS/FCI Structure & Collaboration Good communication skills (preparation and moderation of meetings). General Skills At least 5 years of job experience. Customer orientation and understatement of complex customer processes. Ability to coordinate intercultural teams Experience to work in complex environments/structures SLA based working (Incident, Problem and Change related work). Reliability and precise work, even under pressure. Solution and result orientation Usage of documentation systems and processes (eg "OPDM,KNOVA,SOP") Development of technical concepts, strategy formation and quality assurance. Basic understanding of test procedures, -execution, -documentation. Technical Knowledge (Mandatory) HP Operations Orchestration 9.X Good knowledge of Installation, Administration and Configuration Good experience in Flow Design and Flow Development Operating System Knowledge Expert Windows Server Operation System Knowledge Basic Scripting knowledge for UNIX/Linux platforms Basic Scripting knowledge for Windows platforms Other knowledge Knowledge of ITIL (V2, V3) including Incident System (I3S) End-user knowledge of Microsoft Outlook and SharePoint Basic SQL 2008 knowledge. ITIL v2/3, HP OO Administration and Operation We are lokking forward to your application including your hourly rate, word-cv and date of availability