Beschreibung
Our leading client are looking to recruit for a Network Security Engineer who will ideally have experience of working in a Security Operation Centre and understand the demands of this dynamic environment and will need to possess technical certifications to reinforce their practical experience.
Responsibilities:
- Perform SEAM policy 'Ready For Operations' checks for analytics devices including final tuning
- Working complex customer tickets to completion within SLA
- Leading technical troubleshooting calls with customers/other Verizon teams
- Coordinate with Senior Analysts/Duty Manager for High Priority incidents
- Call handling
- Creation of procedures, training/operations manuals
- Run the shift in absence of Duty Manager and lead resolution of High Priority incidents.
- Liaise with senior management and other Verizon teams for service improvements
- Infrastructure Management
- Escalation point for device health management
- Simple and Complex change control for managed devices
- Advanced device health management and SMC Back End
Requirements:
Candidates need to be very analytical and inquisitive since they need to investigate security incidents until conclusion and assess whether it should result in changes to policies. Their customer interaction skills need to be excellent since they will closely collaborate with customers and trusted advisors to put the customer context into the SIEM/SEAM policies in accordance to the customer's business objectives
- Strong communication skills and ability to engage with customers to understand their requirements
- Clear and concise written and oral English
- Able to identify gaps in processes and strong problem solving skills
- Bachelors/Masters degree in Computer Science/Security
- Proactive in following up on customer issues
- Experience in a dedicated security position
- Ability to excel in high pressure environments
- ITIL understanding
- Telco's background
Preferred Skills:
- ITIL certification
- Enterprise experience
- German and English, any other a plus
- Experience in Cisco, Checkpoint, Linux, Juniper, Windows, IDS, Proxies, Mail, LDAP
- Security Certifications eg CCSP, CCSE, IDS product certification, CISSP
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