Beschreibung
Our client is an international provider of mobile payment solutions and its looking for you as Operations Engineer (w/m) at the Headquarter in Munich.Responsibilities
Implement and configure proprietary and third party software components on site and remotely.
Acceptance testing with the customer
Resolve technical issues under time pressure from customer and project.
Own and resolve customer support cases, both through direct action on customer system and liaison with development team.
Assist in the specification and estimation of projects where appropriate for bid work.
Operate, maintain and administrate proprietary and third party software components on site and remotely.
The job will include stand-by duties and may require work outside normal business hours
Experience and skill
Several years of experience in technical support functions, preferably within in an international telecommunications or IT products & services environment.
Mandatory:
A good knowledge of mobile communication, IT technologies and solutions
Linux (preferably RedHat) skills are essential
Good knowledge in Apache, Tomcat, Java applications, Nagios and Networking (TCP/IP, routers, firewalls, incl. the ability to troubleshoot in network environments)
Basic Knowledge of SQL (ideally Oracle)
A technical education
Fluent written and verbal German and English
Ability to write reports and be proficient in technical dealings with customers on the phone and in meeting
Ability to work across cultures
Analytical logical thinking
Desirable
Good knowledge of ActiveMQ and X.509 certificate management.
ITIL knowledge