Beschreibung
Für unseren Kunden suchen wir einen Run Book Automation Experten für den Standort München.The Run Book Automation (RBA) service is part of the service delivery team which includes multiple services (e.g. Windows, Linux, Monitoring,…). The service is considered as a cross service which interacts with all other services to define, build, orchestrate, manage and report workflows that support system and application related operational processes.
The Technical Expert (TE) - Onsite is the key person to initiate, coordinate, built, deploy and maintain all types of infrastructure elements, such as operation systems, applications, and databases. Additionally he is the main contact for the customer in regards of any RBA related topics. He coordinates all activities with the customer and the offshore team.
Soft skills (Mandatory):
Intercultural and communication skills
Very good English in speech and writing
Intercultural skills including knowledge of FTS/FCI Structure & Collaboration
Good communication skills (preparation and moderation of meetings).
General Skills
At least 5 years of job experience.
Customer orientation and understatement of complex customer processes.
Ability to coordinate intercultural teams
Experience to work in complex environments / structures
SLA based working (Incident, Problem and Change related work).
Reliability and precise work, even under pressure. Solution and result orientation
Usage of documentation systems and processes (e.g. "OPDM,KNOVA,SOP")
Development of technical concepts, strategy formation and quality assurance.
Basic understanding of test procedures, -execution, -documentation.
Technical Knowledge (Mandatory)
HP Operations Orchestration 9.X
Good knowledge of Installation, Administration and Configuration
Good experience in Flow Design and Flow Development
Operating System Knowledge
Expert Windows Server Operation System Knowledge
Basic Scripting knowledge for UNIX/Linux platforms
Basic Scripting knowledge for Windows platforms
Other knowledge
Knowledge of ITIL (V2, V3) including Incident System (I3S)
End-user knowledge of Microsoft Outlook and SharePoint
Basic SQL 2008 knowledge.
ITIL v2/3, HP OO Administration and Operation
Wir freuen uns auf Ihre Bewerbung. Reference :J091203 Duration :12 MM Location : MÜNCHEN Languages : DEUTSCH/ ENGLISCH GFT Resource Management GmbH ECKERT, JANINA T : F :