Beschreibung
IT Engineer (m/w) LinuxKennziffer: 14389
Tätigkeit:
For following duties we are searching for a IT Engineer (f/m) linux:
To provide technical expertise for the design, integration and maintenance of complex and highly customized IT solutions. Recognized expert within the organization and internal/external visibility.
Key Accountabilities
• Technical Capability: Guides teams, using top-level technical expertise in a wide range of systems or in depth product knowledge and implements technical best practice. Alerts and influences management on availability of new technology/ changes to existing methodologies
• Process: Defines, drives and improves technically related service processes. Influences problem escalation in critical situations to resolve customer issues
• Service Level Achievement: Manages systems within SLA and/or customer requirements, proposing, defining improvements and implementing changes to meet service level requirements. Technically leads implementation of changes
• Project Work Deliverables: Leads technical implementation/ designs including producing cost and timescale estimates to meet service delivery requirements. Consults in the tender stage as a high technical expert in complex projects. May give training, presentations and workshops
• Customer Interaction: Establishes multiple relationships with senior level customer to act as a respected technical interface in order to deliver and enhance the service
• Problem Solving: Takes ownership and provides consultancy level expertise to resolve major technical problems for IT systems or IT infrastructure solutions
• Implementation: Leads the implementation of complex and customized projects including reusable elements
• Reduction of Risk: Identifies and assesses risk in an early project stage and ensures through robust fall-back scenarios that the availability of systems is not put at risk
• Team Working: Leads, promotes and drives knowledge sharing, development of other team members and collaboration in the product development and solution design area
• Meet Customer Expectations: Understands the requirements of the customer's business, the scope of the contract/project and knows the impact on delivery of service; controls costs, quality and time for delivery tasks. Proactively contributes to identify and win new business
• Personal Development: Stays up to date with new products, tools and techniques. Takes the lead with new concepts and technologies and drives the development of new services
Key Performance Indicators
• Recognized as the definitive expert within their field
• Successful project design implemented
•Meets and exceeds project targets and service level requirements
General Skills
• Minimum of 5 to 6 Years of Consulting and Administration Mandatory, Configuration and Support Experience on RedHat 5.x/6.x and SUSE 10.x/11.x in an advanced Data Center Landscape.
• Minimum of 3 to 4 Years of Consulting and Administration Mandatory, Configuration and Support Experience on Veritas Cluster and Veritas Volumemanager 5.x/6.x.
• Experience in Trouble Ticket System (HP Service Manager 7) , Knowledge of service management processes based on ITIL, Experience with SLA-oriented way of working, handling ticket system
• Development of technical concepts, strategy paper and quality assurances.
• Excellent communication skills.
• Able to work independent and in a project team.
• Fluent English in spoken and written form.
• Able to consult on technical designs and new features.
• Intercultural experience and work in a cross-cultural team
• Reliability, responsibility, initiative
• Analytical thinking Mandatory
• Structured working method
• Customer orientation (learning and respects the organization, special needs, security policies, processes of the client)
• Documentation skills (for example Operation Manual)
• Communication with customer, application development and application vendor
• Willing Work on Weekends and in 24x7 support environment
• Precise work, even under heavy loads
Certifications
• RedHat 5.x/6.x
• Veritas Volumemanager / Veritas Cluster
social factors (must)
• Structured approach during troubleshooting
• Communicative function
• Inured to stress
• Readiness to adjustment to a complex field
DV-Umfeld:
Englisch,FTP,HP,HP Service Manager 7,ITIL,LAN,Linux,Linux - Red Hat,Linux - SuSE,Nearstore,NetApp,NFS,Oracle,Perl,Phyton,SAN (Storage Area Network),SAP,Shell-Scripts,SLA,SMTP,ssh,Symantec Netbackup,Unix,Veritas,Veritas Cluster Server,Veritas Volume Manager
Sonstiges:
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Beginn:
14.01.2013
Dauer:
+
Ort:
München