Beschreibung
Required Experience & Skills:
- Excellent know how about SIP and DSS1 protocols, codecs and signalling in large infrastructures
- Experience with service number management in Intelligent Networks (IN)
- Excellent know how about service properties and debugging of SIP and IN (ITU Q1219)
- Good experience in (CISCO) call centre technology is a plus
- Basic project management experience
- ITIL certification and good working knowledge in regards to ITIL V3.0
- Deep network, telephony and contact centre knowledge to manage hotline portfolio as well as the underlying telephony network.
- Take over a single source portfolio of service numbers and a large number of DSS1/QSIG trunks.
- Throughout product life, migrate the DSS1 trunks to different SIP trunks and monitor their performance jointly with the telephony operations provider.
- For the service numbers, establish and document an operations process to handle all IMAC/D, standard and normal changes for the service.
- Manage and optimize telecommunication cost using Telecom Expense Management systems.