WORKPLACE SUPPORT ENGINEER (M/F), J091025

BRUSSELS  ‐ Vor Ort
Dieses Projekt ist archiviert und leider nicht (mehr) aktiv.
Sie finden vakante Projekte hier in unserer Projektbörse.

Schlagworte

Beschreibung

For one of our clients we are looking for a Workplace Support Engineer (m/f)

Workplace is the domain that handles all user device specific tasks. Within Workplace Engineering there is the responsibility of delivering (2nd and) 3th level support for Workplace related incidents. These incidents cover desktops, laptops, thin clients and smartphones. The mission of this function is to handle all incidents that cannot be solved by 1st or 2nd level support on the end user device. In this function you will also have very regular contact with the end/user.

Responsibility:
•Provide end-user support for level 2 and 3 incidents on the following technologies
o Windows XP
o Windows 7
o Desktops
o Laptops
o Smartphones (Android and IOS)
o Active directory Workstation related issues
o Thin clients with Windows embedded or Linux embedded
o Office 2003 , Office 2010
o End user software like Acrobat, MS Visio, MS Project…
o Software Distribution Support
• Create and maintain support documentation
• Liaise for handover with 1st level support (Service Desk) and 2nd level support
• Respect existing SLAs for incidents
• Report regularly to Manager or Incident and Problem management regarding the follow up of more complex issues.

Technical Skills.
• Certified Windows XP and Windows 7.
• Certified Microsoft Office products 2003 and 2010
• Knowledge of Android and IOS
• Software Distribution via SCCM
• Basic understanding of Active Directory
• Visual Basic
• Knowledge of the common hardware platforms from Dell and Lenovo
• Knowledge of Samsung and Apple Smartphones

Non-technical Skills:
• Active knowledge of French or Dutch
• Taking into account the multi cultural environment, a good English knowledge in speaking and writing is mandatory.

Profil:
• 2 to 3 years of experience in IT Workplace related subjects.
• Bachelor degree with IT orientation (or equivalent).
• General knowledge of the Windows platform.
• Knowledge ITIL Incident and Problem management
• Experience in working together with clients

Duration: asap till end of 2013
Location: Brussels

If you are interrested in this position please send us your current Word-CV in english (no pdf please) Reference :J091025 Duration :END 2013 Location : BRUSSELS Languages : ENGLISH AND FRENSCH OR FLEMISH/DUTCH GFT Resource Management GmbH VITOVEC, ELLEN T : F :
Start
11/2012
Dauer
END 2013
Von
emagine
Eingestellt
08.11.2012
Ansprechpartner:
Paul Dumitrescu
Projekt-ID:
445090
Vertragsart
Freiberuflich
Um sich auf dieses Projekt zu bewerben müssen Sie sich einloggen.
Registrieren