Beschreibung
Solution Designer Contact Centre Telephony Applications/Produktspezialist Kunden-Kontact-Center Automatisierung
My client is looking for a highly skilled Solution Designer Contact Centre Telephony Applications for a 6 month initial contract in Munich. You must be results orientated, able to build strong relationships and a team player.
The Solution Designer (Contact Centre Telephony Applications) will be responsible to develop and improve applications and routing for a CISCO call manager infrastructure. Service design, development, implementation, test and last level support are your daily business. You will analyze our customers change request and deliver proposals for mutual benefit.
Requirements:
- Technical degree in Telecommunications Technology or similar acquired knowledge
- Experience with contact centre technology and processes including ACD, CM, IVR (CVP) modules
- Experience with large scale CTI/CSTA/JTAPI/TAPI integrations running on CTIOS
- Know how about voice recording and customer authentication (ASC,Nice,Verint,Cisco)
- Remote troubleshooting in contact centre environment (PRISMA, Teamviewer etc)
- Know how in the area of classical PSTN and IP telephony: DSS1, SIP, QSIG, ISDN
- Experience with client and server virtualization (Citrix,VDI, VMWare, ESX, V-Block)
- User Administration know how (AD, Group Policies)
- Network know how (CN, VoIP, FW, DHCP, DNS, VPN)
- Data exchange interfaces (MQ Import, SOAP, proprietary Dremove)
- Data base know how in SQL or Oracle
- Certified Cisco Voice or Network specialist and ITIL V3 foundation are a plus
- Experience with CISCO IP Phones or other major IP phones are beneficial
- Work experience in large IT infrastructure projects with multiple vendors and work streams
- English and German Speaking.
If you are interested in a new exciting challenge, German speaking and previous experience - APPLY! For more information contact Zoe.