Beschreibung
Our Client is looking for a
Sr. Technical Architect - BMC Remedy ITSM
Job Description:
Must have -
* Telecom OSS Domain experience
* Thorough understanding of BMC Remedy ITSM suite (7.x) and Atrium CMDB
* Thorough understanding of BMC Remedy AR System technology (Forms and workflow objects etc)
* Understand current implementation of "Unified Trouble Ticketing System" (UTS) and its place in overall OSS landscape
* Develop understanding of customer's "TO BE" end to end OSS architecture
* Identify what is realistic and what is not in the expected roadmap from an Architecture perspective and document accordingly
* Participation in End user workshops to not only understand their expectations but also to evangelize UTS as THE ticketing system
* Should be able to provide vision and drive project/development team from Technical/Architectural perspective
* Should be able to align budget/business needs (cost/timelines/quality/ROI) and technical goals - with clear understanding of what is feasible and what is viable and provide suggestion/recommendation accordingly.
* Participate in following:
o Design Reviews (high and low level)
o Provide expert inputs for design and implementation
o Approve Test Scenarios
o Approve Use Cases
* Implementation and institutionalization of Version Management (BMC Remedy has very limited version
* Management features of its own. So, a Version Management process has to be carefully crafted so that we can follow version management without introducing significant overheads to the dev team)
* All the above has to be based on sound understanding of how ITSM apps work and best practices around customization of these apps
Language: English, good to have German
Location: Germany, Munich
Duration: at least one year or longer