Beschreibung
We need very urgent for a client project an experienced IP Telephony Specialist with the following skills:Technical Degree in Telecommunications Technology or similar acquired knowledge
3 years of experience in IP Telephony / call center technology
Experience with Erlang B/C Calculations
Excellent know how about Contact Center Service Levels and constraints
Good experience in CISCO Call Center Enterprise Technolgy, Know how on Alcatel / Avaya is
plus
Excellent know how in the area of PSTN and IP Telephony
Basic project management experience
ITIL certification and good working knowledge in regards to ITIL V3.0
Excellent command of English an German Language
Product ownership including roadmap and risk management responsibilities
Operates service at specified quality and availability levels
Reengineering and tuning of service as required, system test and surveillance
Adjustment of service to new technical or operative requirements
Installation, integration and configuration of off-the-shelf software components
Problem- and change management
Know-how Transfer between internal and external parties, alignment with other product owners
Consulting to customers and support of users, product marketing and stakeholder management
Documentation of service and service performance