Beschreibung
Technical Expert (Documentum/Livelink)Einsatzort: Zürich
Purpose of the Job
•Provide 3rd level support and coordination
•Project management, standards and security compliance
•Architecture and infrastructure knowledge
•Work together with other suppliers to provide application support
•Provide technical expertise for projects and application enhancements
Responsibilities
•Provide 3rd level application support and coordination
•Support the implementation of new releases
•Develop and maintain all operational documentation and procedures
•Provide performance metrics
•Ensure take over from project to support in co-operation with the IT Project Manager
•Train power/key and/or end-users
•Propose actions for improving the delivery of services from a quality and cost perspective
•Propose appropriate plans for self-training
•Co-operate in the development and implementation of new standards, policies, guidelines
•Ensure commitment to standards and processes, and KPIs
•Assist the Delivery Group Manager and/or Solution Manager in any mission of his/her request (eg strategy, expertise, metrics, data)
•Co-operate and manage IT projects (new Release, deployment, migration, improvement, compatibility)
•Provide 3rd level support in line with ITIL v3 processes and other best practices
•Act in the global support team to ensure 24x7 support
Knowledge/Experience
•Good knowledge in Client Server architecture (especially with Documentum and Livelink)
•Good knowledge in Oracle and/or SQL databases
•At least 4-5 years of experience with Documentum and Livelink (webtob, Docbasic, SQL queries, Live and WebReports, HTML, IIS, SSL, Remote Cache, etc)
•5+ years of experience in IT environment preferably in international environment
•Knowledge in ITIL service management process would be an advantage