Solution Designer - Contact Centre Telephony Applications

Vor Ort
6 months (+)
Next Ventures Ltd
flag_no Deutschland

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Solution Designer - Contact Centre Telephony Applications

Key skills: Solution Designer, Network, Telephony, Contact Venter, ACD, CM, IVR, voice, ASC, Nice, Verint, PRISMA, Teamviewer, PSTN, IP telephony, DSS1, SIP, QSIG, ISDN, virtualization, Citrix, VDI, VMWare, ESX, V-Block, CN, VoIP, FW, DHCP, DNS, VPN.

Next Ventures is currently executing a search for highly skilled Solution Designer - Contact Centre Telephony Applications for a 6 month initial contract opportunity to work in the city of Munich. The Project languages are German and English.

Experience and skills required:
Technical degree in Telecommunications Technology or similar acquired knowledge
Experience with contact centre technology and processes including ACD, CM, IVR (CVP) modules
Experience with large scale CTI/CSTA/JTAPI/TAPI integrations running on CTIOS
Know how about voice recording and customer authentication (ASC, Nice, Verint, Cisco)
Remote troubleshooting in contact centre environment (PRISMA, Teamviewer etc)
Know how in the area of classical PSTN and IP telephony: DSS1, SIP, QSIG, ISDN
Experience with client and server virtualization (Citrix,VDI, VMWare, ESX, V-Block)
Network know how (CN, VoIP, FW, DHCP, DNS, VPN)
Data exchange interfaces (MQ Import, SOAP, proprietary Dremove)
Data base know how in SQL or Oracle
Certified Cisco Voice or Network specialist and ITIL V3 foundation are a plus
Experience with CISCO IP Phones or other major IP phones are beneficial
Excellent command of English and German Language

You are responsible to develop and improve applications and routing for a CISCO call manager infrastructure. Service design, development, implementation, test and last level support are your daily business. You will analyze customers change request and deliver proposals for mutual benefit. Your deep technical understanding allows you to drive client's operations provider and specialist suppliers to streamline contact centre processes and deliver real customer value. You maintain a PC test pool for Contact Center Software and Hardware.

Start date: ASAP. Interview slots available for next week (Sep 17th - 21st)
More information available on application. In order to register your interest, please send your CV and we will contact you to discuss further details.