Technical Support Manager - Finance Systems

Nordrhein-Westfalen  ‐ Vor Ort
Dieses Projekt ist archiviert und leider nicht (mehr) aktiv.
Sie finden vakante Projekte hier in unserer Projektbörse.

Schlagworte

Beschreibung

Technical Support Manager - Finance Manager

My client, an international outsourcing company, is currently seeking an experienced Technical Support Manager with strong experience of Finance Systems.

Purpose of Role:

Working as part of a Client Services Team (CST) and reporting to a Client Services Director (CSD), this is a Finance Systems Manager role providing administration, support and training for a prestigious customer in the leasing sector. The role is based full time at the customers head office in Cologne, Germany working for the CFO. Regular travel to customer sites at other European offices will be required as well as flexible working (including weekends).

This position requires strong troubleshooting, problem-solving and technical skills.

In addition, strong inter-personal skills to provide the highest levels of resolution, support and customer satisfaction.

In this role, you will be required to:

Support for all Finance systems in use by the customer including SUN and Basware.

Managing relationships with third party IT consultants required to support the Finance systems.

Supporting all European offices including user training on systems, handling user operational issues and ensuring system availability.

Job Requirements:

  • Strong technical experience.
  • Proven troubleshooting skills in a pressurised environment.
  • Must be able to demonstrate good documentation skills.
  • Excellent communication skills including previous desk side training experience.
  • Experience of working with a Service Desk Management system.
  • Experience of working on behalf of a Service provider at a customer's site is preferable.

Candidate Profile:

The role will be awarded to the candidate who best demonstrates that he/she has the right balance of competencies to succeed in the role. The ideal candidate will have the following key skills:

Technical Skills

  • University degree level education.
  • Either a degree in IT or computer related studies or qualified by experience.
  • Approximately 2 years' experience of Finance systems and basic understanding of accounting
  • Proficient with all Microsoft tools.
  • Good knowledge of SUN and Vision.
  • Knowledge of Basware and SQL would be advantageous.
  • Working knowledge of IP Networks.
  • Strong and demonstrable troubleshooting skills.

Personal Skills

  • Must be a good communicator with the gravitas to deal with multiple internal customer teams. Also to work effectively with all management levels
  • Good time manager and excellent people skills
  • Problem solving and analytical skills
  • Minimum of 5 years' experience in IT development and management of systems
  • To have a high degree of attention to detail.
  • To be versatile and adaptable in order to meet business objectives. To be smartly dressed and punctual at all times.
  • Ability to communicate in German and English (German speaking is essential, written German is desirable)

Key Role Deliverables

  • Supporting users of the customer's Finance Systems (SUN, Vision, Basware, B4B, SUN RI, Credit Hound, Spindle and the application on the Citrix and Terminal Servers).
  • Continual process improvements and upgrades to the customers Finance Systems.
  • Documentation of processes.
  • Achieving additional objectives as set by the CFO.

Specific Responsibilities

  • Daily support of the customers systems and dealing with user issues.
  • Ensuring system availability.
  • Development of systems to continually improve processes.
  • Liaising with third party IT contractors and consultants where applicable.
  • Ensure documentation of IT systems use is kept up to date and users are up to date as regards training.
  • Any other duties as required by the line manager.

If interested in hearing more, kindly send through an updated CV.

I hope to hear from you soon.

Start
ab sofort
Dauer
12 months+
(Verlängerung möglich)
Von
IDPP
Eingestellt
06.09.2012
Projekt-ID:
416821
Vertragsart
Freiberuflich
Um sich auf dieses Projekt zu bewerben müssen Sie sich einloggen.
Registrieren