Beschreibung
For one of our dutch clients we are currently looking for a Server Support Specialist AIX/UNIX (f/m).- Responsible for applying expert analysis to provide support for problem and change tickets for client support operations
- Candidate assesses situation to determine problem facing the client
- problems are not routine or standardized and the creation of documentation explaining the solution to the problem is required
- responsible for implementing changes to the client’s environment
- also responsible for mentoring and training other members in the primary pool
- perform Level III work as assigned by dispatch for complex incidents and changes
- support Rhythm(Junior) & Blues(Medior) team members where they are unable to resolve any incident or change
- ensure knowledge and the associated documentation is transferred to other team members to enable them to perform service dellivery
- be aware of, and adhere to, work instructions required to perform service delivery
- have knowledge of, and adhere to, the customer SLA´s
- provide resolution on incidents, changes and service requests assigned to you
- recognise and inform the Service Line team members on operational improvements and efficiency
- work in line with IBMs service delivery processes
- perform self development to improve knowledge in your area of technical responsibility
- assist with SSO Delivery Compliance activities as required
- follow defect prevention measures
- be able to distinguish between steady state and supplemental work
- understand the tasks which are defined within the GDF Rhythm Pool and Delivery Centre CTAM
- perform timeous escalation to the Customer Lead Engineer when there is a technical issue requiring specific customer knowledge or action
- perform timeous escalation to the QA when there is any issue relating to DPP, quality or process improvement which you are unable to resolve and/or when you see opprtunity for efficiency improvement
- perform timeous escalation to the Teamlead/Manager when there is any personal or other issue which prevents you from meeting the responsibilities, SLAs and resolution timelines of work assigned to you
- participate in GDF daily meetings, team meetings etc
- continues to automate and document
- display technical knowledge and understanding (High Availability, Virtualization, NIM, VIO, AIX 5.3 & higher, virtualization, Tivoli tooling, P&C, VIO, HMC, Apar process, TSM, Userid mgmt, Server install, building images, high level and detailed designs, Scripting Shell/Perl, Backup policies, performance mgmt and analyses, AIX implementations
- hardware knowledge pSeries, SAN, power 5, 6 & 7.
- able to work independently, able to perform work without assistance
- interact with other team members and other teams eg Lead Engineer to ensure resolution, quality and efficiency
- work to standardize repeatable tasks and steps. This may require creating documentation or scripts that can be used to solve the same problem in the future
- provide coaching and mentoring to the junior team members (Rhythm)
- responsible for accuracy of IBM tooling & systems eg. SESDR, SA&D, Bocada
- provide input for innovation / technical improvements (efficiency) to the Service Line team members
- discuss architecture & solution direction with the LSE
- create cost cases for new business, formalize though approval Team Leader and Manager
-ensure completion of activities to transfer work from RfS to BAU (budget, documentation, tooling and processes)
- schooling: HBO or international equivalent
- additional Certification: IT related certification or 5 years equivalent work experience
- IBM: ITIL Foundation ver 3, LEAN methodology
- IBM: IT Specialist Level I
- IBM: Technical Certification as required for the Service Line
- IBM: Business Knowledge
- screening: PES & VOG screening completed
- requirement: Travel & phone expenses included
- knowledge: Good working knowledge of IT standards and technologies : hardware, server, network, operating system, software, application, database or other technologies
- experience: 7+ years experience in IT with min 3 years in a similar role providing customer support in a multi customer environment. Experience in supporting, installing, troubleshooting, operating, testing, planning and configuring relevant technologies
- preferred: Experience providing support within an international environment
In case of your interest and availability please send your word-CV and your hourly rate to:
Tim Ehrlich
Solution IT ApS