Beschreibung
My client is looking for a TIS Service desk consultant for an exciting opportunity in Hamburg.
The consultant must have a knowledge of the following:
- Ticketing and Monitoring tool
- Concept of queues
- Creation of tickets
- Modification/updating tickets
- Assigning tickets to various resolver groups
- Eliciting CSATS - Should have experience in handling interactions with customers directly and score better CSATS
The service desk consultant should demonstrate an effective usage of knowledge base in improving FCR and response time, and should be aware on the Service desk metrics (SLA).
German language skills is a preference.
Further details on application.