Beschreibung
We are seeking IT Support (Desktop, Applications, Printer, Windows) for one of our clients.Responsibilities: Maintaining readiness to provide the services in terms of resources, technical skills, and knowledge of customer environment; Providing orientation for a new service engineer that includes introduction to The customer contact person and ensuring that the service engineer is guided by a senior service engineer for a while to ensure the required level of technical skills; Making sure the on-site service engineers have and are aware of work instructions related to all certified components (certification means that there are installation and configuration instructions available); Contacting the user or site contact to schedule an appointment for ticket handling and to check the requirements for the work to be carried out (e.g., for the user’s presence, cabling, spare parts, hardware, and software); Co-ordinating any incidents and orders associated with IMAC-D-related hardware, cabling, software, required involvement of third parties, etc. and verifying with the end user or site contact that all prerequisites have been met and that the necessary materials are available for carrying out the work; Arriving at the site or desk-side at the agreed time, following customer’s security and safety regulations when working at the site, and completing the work according to the work instructions; Verifying, in co-operation with the user, that the work has been completed; Informing the Service Desk and closing the incident or IMAC-D Service Request ticket; If the incident or Service Request cannot be handled in accordance with agreed SLA targets, informing the user immediately, for agreement on a new time
Skills: IT knowledge, technical backround, IMAC-D
Please apply with your CV in MS Word format (.doc). Reference :J090265 Duration :3 - 6 MONTHS (2 DAYS/WEEK) Location : MAXAU AM RHEIN Languages : GERMAN; ENGLISH GFT Resource Management GmbH BIESIEWICZ, RENATA T : F :