Beschreibung
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Digital Service Manager asap für 6 Monate
Ihre Aufgaben:
- Projektstart: asap
- Einsatz: ca. 6 Monate
- Projektaufgaben:
- Acts as the country first line helpdesk for online (product) content publication, supporting the Philips content management chain, including:
- Product (content) publication support (LCB, CCR, Scene7)
- Catalogue and pricing management for the philips.COM (via LCB)
- Dealer locator maintenance
- FSS activities (based on new Shopping 3.0 project)
- Assists the country stakeholders with the implementation of local initiatives, promotions and campaigns. Involve the India back office or the Netherlands Front Office where necessary.
- Plans, coordinates and executes the implementation of local initiatives, promotions and campaigns
- Plans, coordinates and executes the implementation of global initiatives, promotions and campaigns for the country according to global Digital Services planning in cooperation with the India back office or the Netherlands Front Office.
- UAT testing of the upcoming global online content (category pages)
- Localization: adding local content on request of marketing
- Shares knowledge and provides on-site training on the end to end landscape
- Report on performance: new tickets, open tickets, closed tickets, First Time Right, throughput times
- Identify and report opportunities for improving the Digital Services support in the country
- Report on agreed KPIs on services performed onsite
- Vertragsart: Kontrakt (freiberufliche Mitarbeit)
- University education
- Has excellent verbal and written communication skills
- Has experience in stakeholder management
- Demonstrated creativity and documented immersion in online
- Quality focus
- Strong attention to detail
- Ability to work individually on a project or in a team environment
- Good MS Office skills (Word, Outlook, Excel, PowerPoint)
- HTML/CSS
- Photoshop
- Knowledge of omniture/google analytics an advantage
- Client- / service-oriented
- Solution- / result-oriented
- Hands-on mentality
- 5-7 years’ related full-time work experience in a fast-paced, demanding environment
- Spannende Projektangebote bei den Top-Playern im IT-Markt
- Eine markt- und leistungsorientierte Projektvergütung
- Eine zuverlässige Partnerschaft mit langjähriger Erfahrung in der Zusammenarbeit mit freiberuflichen Beratern
- Ein deutschlandweites Standortnetz