Beschreibung
Task:Technical support with experience in Contact Centres (Avaya, Genesys, IVR´s)
Requirements (Must have):
AVAYA
- profound knowledge and experience in ACD de AVAYA
- vectorisation
- CM and CMS > V.5
- Connection with Genesys (CTI and predictive marking) and with VoiceRecordig (NICE) via CMAPI
- Connection with public telecommunication networks
- Knowledge of SessionBorderControlerAcmePacket: Connection SIP with the operator
- Knowledge of Session Manager (Aura)
- Interconnection SIP
RECORDING - NICE
- profound knowledge and experience in recording NICE 8.9 and PERFORM
- administration tools of NICE Administrator
- monitoring tools of NICE Monitor
- managing of storageprocess of the records in EMC2 Centera (integration between NICE and Centera)
- maintenance of server and applications
ROUTING INTEGRATION CTI-GENESYS
- profound knowledge and experiences in Framework > version 7
- insatallation and configuration: framework
- Routing, reporting (Ccpulse, hyperion)
- Multichannel, Outbound
- Integration of connectors CTI (SDK)
- Connetors IVR: I-Server, I-Driver, connectors with recording systems
IVR NORTEL
- experience in installation, configuration, hardware maintenance, software of IVR Nortel MPS
- Server Aps, TTS, ASR
- application server of jboss
- conntection TMS with Avaya control center
- administration knowledge of Sunsolaris and Windows focusing the platforms IVR Nortel
Nice to have:
PREFERABLE
- developing tools of nortelperiproducer, SCE and server administration of jboss
- integration IVR with CTI Genesys systems
- Knowledge of the IVR connection with databases and webservices
- Knowledge VXML
Beginn: 01.08.2012
Dauer: 30.09.2012
Branche: Bank/Finanzen