Beschreibung
Information Management User Support Engineer
TASKS AND RESPONSIBILITIES:
The tasks will be to provide first level support to users, develop and deliver training to the employees and take part in Information Management related projects.
- Provide technical and process related support to users for document and information management systems and processes, including troubleshooting and coaching.
- Develop and enhance training for document and information management systems and processes and deliver the training to end users. This includes presentations, hands on workshops, computer based training, etc,
- Support development projects: Support requirement specification phases including contributions to project planning and reporting,
- Design, support the implementation and verify in the various information management systems; meta data models, taxonomies, navigation and search, user interfaces including user interaction design, information architecture and layout,
- Support the customer acceptance and roll-out phases of new or enhanced systems, including potential pilot phases, ensuring that implemented solutions fulfil the needs of the users.
- Document tasks and deliverables working practices.
PROFILE OF THE CANDIDATE:
- Extensive knowledge of information management concepts, principles and related processes, including information organisation and retrieval, search and navigation, information policies, standards, information life cycles, etc.
- Experience from support, training or technical implementations of information management systems based on Oracle WebCenter Content (previously Oracle UCM 10g/11g)
- Experience in providing first level support and training to end users on complex information management systems and effectively working towards solutions together with users to solve their issues.
- Experience in interacting with users extracting, synthesising and documenting user needs in the field of information management
- Experience in providing support for the technical implementation of user facing functionality in Information Management systems
- Very good personal communication skills (oral and written)
- Highly self motivated with a high level of autonomy in working arrangements and the ability to apply initiative and creativity in the execution of tasks
- Effective oral and written use of English
Start: 01.10.2012
Duration: 2 years
Location: Darmstadt (very limited travel within Europe)
Michael Bailey International is acting as an Employment Business in relation to this vacancy.