Business Analyst IT Service Management Systems

Beschreibung

Create Functional Designs for IT Service Management Application BMC ITSM Suite 7.6.0.3 by preparing - executing and summarizing requirement and design workshops (Prepare & Execute Workshops by understanding existing stage of development and already agreed steps for customized BMC ITSM suite 7.6.0.3); Deep understanding of BMC ITSM Suite 7.6.0 and general IT-architecture (databases, filesystems); Strong moderation and presentation skills and ability to convince power users; General knowledge of Software Development Processes.