Beschreibung
Vacancy: 2nd Line Support Professional
Type: Contract, Full time
Start date: ASAP
Location: Stuttgart, Germany
Established in 1992, Allied Worldwide Ltd is a global organisation delivering bespoke IT outsourcing & managed people services to the corporate market. With a presence across 5 continents, we serve a loyal and expanding corporate client base. Our core business is the provision of skilled technical resources using a flexible, solutions-based model for ongoing infrastructure support, consultancy and technology projects.
Our client is a multinational corporation and a global market leader in the production of imaging and photographic materials and equipment. We are seeking an IT Desktop Support Professional based in Stuttgart to provide technical support in German and English for local users.
Purpose of the role:
Based in the Stuttgart office, the successful candidate will support the site as part of a virtual technical support team. You will occasionally be required to work evenings, weekends or holidays and provide on call services where necessary.
Key responsibilities:
- Repairing PC Systems (Hardware, Operating System, Applications) and Printers independently
- Escalate issues to the Team lead or appropriate IT support organizations as required.
- Perform clerical duties as assigned and necessary.
- On exceptional basis or in emergency situations will have to be on call with team members to take after hours calls requiring immediate resolution.
- Use available time for training and growth, projects or agreed implementations with the Team lead's knowledge and approval.
- Hands any Eyes support tasks for Server and Telecommunication equipment as requested by European teams.
- Change of server backup tapes as needed
- Support of PBX specifically in France & Germany
Behavioural skills required:
Excellent interpersonal and customer service skills
Good problem-solving and critical thinking skills
Ability to work with minimum supervision
Willingness to work as a team player
Good organization and attention to detail
Technical skills:
Proficient hardware and software trouble-shooting skills
Ability to identify training needs and deliver training to Level 1 and 2 personnel
Ability to perform as a subject matter expert to assist Level 1 and 2 personnel
Experience & Qualifications:
3 to 5 years in a technical customer environment
Bachelor's degree or equivalent work experience
Call center desirable
To apply for this role, please send your CV to Nazreen Talukdar.