Beschreibung
Product Data and Document Management (PDM) system support services
Start: End of May
Duration: 6 months
Place: North of Munich
Tasks:
The service to be delivered shall cover the following tasks as and when they become necessary by the project:
System configuration/test phase
Assist with the implementation of ESO's workflows and processes
Test the system as administrator and test user
Coordinate the tests of ESO test users and compile test results
Maintain the action item lists to track the closing of actions
Assure that all the contracted documentation is delivered by the PDM vendor, it reflects the installed configuration and is suitable for future maintenance and administration of the system
Data upload
Prepare and maintain a directory of data to be uploaded
Check and consolidate the existing metadata
Understand the data upload tools developed by the PDM vendor
Upload data and coordinate other administrators in the upload activities
Quality check of uploaded data
Follow the upload planning
Roll-out
One general presentation and up to 10 training sessions to be conducted every month.
Coordinate installation and maintenance of software on ESO workstations
Develop ESO specific manuals of the functions and workflows
Receive and consolidate user feedback in the initial phase
Initial usage period
Once operational, provide helpdesk support for up to 150 users. This number will increase after a further 3 months to 200 users.
The support shall cover the following:
o Receive user calls and problem reports
o Maintain a log of problem reports in a format defined by ESO
o Resolve problems and involve the PDM vendor when required
o Coordinate PDM vendor hotline involvement in more severe problem solving cases
o Update system documentation and manuals
o Monitor server system performance
Identify potential improvements to be implemented in the configuration
Support ESO project managers setting up their project directories and advise them on configuration settings
Occasional training sessions and individual training when necessary
Delivery place:
The work will be performed at ESO Garching (Germany) using ESO Hardware and Software facilities within the ESO PDM implementation team and reporting to the ESO PDM project manager.
Deliverables:
Service as PDM assistant
The contractor shall support the ESO PDM team in the above listed tasks for the duration of 6 month, with the option to extend the service for 3 more months. The duration of the tasks will follow the progress of the ESO PDM system implementation.
Activity Reports:
Every month, the contractor shall issue an Activity Report containing the tasks carried out and the associated number of hours worked during the previous month. This Activity Report shall be submitted to the ESO technical responsible for approval.
Experience and Knowledge:
o Knowledge of PDM systems
o Knowledge of technical archiving
o Good communication skills (oral/written/reading) in English
o Experienced level skills in Microsoft
o Office products
o Ability to give trainings in English language
Michael Bailey International is acting as an Employment Business in relation to this vacancy.