SAP Basis Berater

Stuttgart  ‐ Vor Ort
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Schlagworte

Beschreibung

SAP Basis Berater
ID
3640

Einsatzort
70173 Stuttgart, Deutschland

Branche
IT

Job-Typ
freie Mitarbeit

Datum Beginn
asap

Dauer
3 Monate

Beschreibung

3 Positionen, 2-x Betrieb, 1-x Implementation

Aufgaben (je nach Position):

- Planung von Betriebs-Changes – Störungsbehebung und Problemanalyse. – Rufbereitschaft – Systemverantwortung

Einsatzort: Stuttgart
Rolle: Server Administrator, Technical Administrator

Skills:
Change Planning
ITIL V3 Foundation
Full range SAP Basis System (ABAP and Java Stack)
Databases under SAP (Oracle, DB2, MaxDB)

Tägliche Arbeitszeit: 8
Zeitraum der Leistungserbringung: asap bis 30-Jun-2012
Beauftragung bis Ende 2012 Möglich
ROLE DESCRIPTION
It is the main goal of the System Responsible to ensure the continuous availability and performance of the systems assigned to the person’s responsibility and to support the customer in optimising these systems.
The System Responsible proactively analyses the Incident occurrences, system capacity and performance in order to derive measures to improve these aspects. In addition the System Responsible is responsible for ensuring the availability and recovery capability of the assigned systems and initiates tests and improvements of these aspects.
By the nature of the assigned responsibilities, the System Responsible is integrated in a multitude of Service Management Processes, such as Incident, Problem, Change Management as well as Capacity, Availability, Continuity Management and others.
The System Responsible works during office hours.
REPONSIBILITY
The System Responsible is responsible for:
Control of ticket queue of assigned service group
Customer support for the configuration of new systems and applications
Customer support for the integration of new systems in the existing IT infrastructure
Support for the integration of new systems in Monitoring and Service Management Tools
Go live support for new systems
Acceptance of new systems into operational responsibility
Customer support for development of large / major changes
Planning and supervision of non-routine changes
De-launch of assigned systems
Diagnosis and resolution of severe / major Incidents
Definition of measures to prevent severe / major Incidents
Review of Incident causes and definition of measures to reduce number of Incidents
Creation and update of system related documentation and instruction documents
Test and improvement of availability, capacity and performance of assigned systems
Safe-guarding of recovery capability of assigned systems
Test and improvement of system security
Supply of evaluations and reports for audits
Communication and coordination with the customer’s system responsible
Execution of first and second level tasks, when required
CAPABILITIES
The personal character System Responsible needs to display:
High degree of customer- and service orientation
High degree of own initiative
Analytical reasoning
Self-assertion and persuasiveness
Purposeful and structured manner of working
Capacity for teamwork
The training of the System Responsible must include:
Expert technical training for assigned systems (as defined in the profile annex)
ITIL Foundation
In the practical work, the System Responsible needs to have:
Firm knowledge of the implemented IT systems and applications
Firm knowledge of the agreed service levels
Firm knowledge of the provider’s and customer’s organisations and processes
Technical skill to design, analyse and optimise system configurations
Firm knowledge of the system specifications
PRODUCT SKILLS
Full range SAP Basis System (ABAP and Java Stack)
Databases under SAP (Oracle, DB2, MaxDB)
EXPERIENCE
Familiarity with the following items (Administrator)
Concepts, commands and procedures to backup and restore a Database under SAP
Concepts, commands and procedures for problem and incident analysis and solving from SAP Systems and surrounding technolgies
Concepts, commands and procedures for analysing ABAP/Java Logs for Troubleshooting
Concepts, commands and procedures to plan and implement changes of SAP Systems such as kernel change, support package, transport, client copy
Concepts, commands and procedures for using the UNIX operating system as part of SAP Basis administration
Concepts, commands and procedures to ensure high availabilty via cluster technology and shadow databases
Concepts, commands and procedures for continuity and performance monitoring and assurance
Data collection and troubleshooting at hardware, operating system and application level
SAP procedures to gather data for performance and problem analysis and to perform this analysis
Analysis of SAP EWAs with evaluation and implementation of the suggestions
Identification of problems and self-reliant analysis and development of related solutions
Documentation of solutions, work arounds and handling of incidents and problems
Recognition of errors and faults in concepts and work instructions and preparation of corrections
Firewall and security concepts
Risk assessment for SAP Systems
ADDITIONAL KNOWLEDGE OR PRODUCT SKILLS (depending on position)
SAP Products:
PI / XI
BI / BW
LCM / SCM
Portal
Live Cache
Knowledge Warhouse

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Start
04.2012
Dauer
3 Monate
(Verlängerung möglich)
Von
Plussoft GmbH
Eingestellt
21.03.2012
Ansprechpartner:
S. Madjidi
Projekt-ID:
335908
Vertragsart
Freiberuflich
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