Beschreibung
On behalf of your client we are looking for two International Technical Account / Relationship Managers (f/m).As a Technical Account Manager you will work with colleagues from over 20 different nationalities across offices in Chicago, Frankfurt and Prague supporting the most influential companies in the fast-paced financial markets. This position requires some international travel.
Tasks/Responsibilities
• Provide best in class technical support to our customers including telephone support (Level 1 & 2) and on-site consulting services including:
o Application installation support
o Application development support (where applicable)
o First level troubleshooting
o Performance tuning & optimization
o Capacity planning & consulting
• Manage the service installation and integration support for customer connections
• Build and maintain strong interpersonal relationships with our customer base as a Technical Relationship Manager
• Problem management including call logging, routing, and escalation
Operational Skills and Qualifications:
• Analytical ability, eager to learn
• Excellent oral and written communication skills
• Proven ability to organize and prioritize in a fast-paced environment
• College degree or equivalent
• Proficiency with Windows Server, Unix/Linux, Networking and wide area connectivity
• Experience supporting FIX (Financial Information eXchange) protocol
• Expertise with MS Office applications
• Experience in the financial industry and familiarity with it's basic principles a plus
• Language skills: Englisch (very good). Broad knowledge in other languages (German, Czech, French) is desirable but not mandatory!