Services Manager

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Schlagworte

Beschreibung

My client based in Frankfurt are urgently seeking a Services Manager to work on a 12 month contract in Frankfurt.

Skills
Domain knowledge:
Banking trust and securities services area ( domain knowledge is very important )
This role requires two hats, one to continue with the improvement programme and the other to act as a deputy for the Trust and Securities Services Client Services manager.

a) Improvement Programme (primary role, appr. 80 - 90% of time)
Incumbent is expected to govern due execution of Improvement Programme. This includes but is not restricted to preparing for and participating in steering Committee Meetings, preparing decision papers, dealing with change, tracking due dates, escalating when required and the like.

Technical Skills:
Ability to engage in technical conversations covering main platforms (IBM Mainframe, Unix, Oracle database, MS Windows, BEA Webserver)

Non-technical Skills:
>10 years experience in banking/IT for banking industry, experience, exposure to Back Office operations requirements, awareness of relevant risks of running critical banking applications

Languages: English (fluent), German (optional)

Additional requirements (optional): Excellent interpersonal skills, both written and verbal, high personal integrity, professional behavior standards, overseas experience, ITIL Foundation, diploma in Banking, ideally good network with key decision makers, experienced in dealing with complex vendor relationships

b) Client Services Management (secondary role, appr. 10 - 20% of time)
Deputize the Client Service Manager in his Client Service role
Major Incident Handling - Involved in all client impacting incidents in the GMT time zone. Interaction and communication with business, operations and users of TSS applications during incident lifespan, in order to ensure business impact is assessed, recorded and if possible minimised during the incident management process
Problem Management - Communication of root cause analysis results to business and tracking of remediation activities
Liaise with Asia, Germany and US Business and Operations Units on the delivery of day to day services
Assist with MI and reporting and monthly/weekly packs
Drive application on-boarding into production management.

Start
ab sofort
Dauer
12 months
Von
Next Ventures Ltd
Eingestellt
29.02.2012
Projekt-ID:
324724
Vertragsart
Freiberuflich
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