Beschreibung
Service Manager for a large Bank required in the Trust and Securities domain:Skills
Domain knowledge: Trust and Securities Services area (domain knowledge is very important)
This role requires two hats, one to continue with the improvement programme and the other to act as a deputy for the TSS (Trust and Securities Services) Client Services manager.
a) TSS Improvement Programme (primary role, appr. 80 - 90% of time)
- Incumbent is expected to govern due execution of the TSS Improvement Programme. This includes but is not restricted to preparing for and participating in Steering Committee Meetings, preparing decision papers, dealing with change, tracking due dates, escalating when required and the like.
- Technical Skills: Ability to engage in technical conversations covering main platforms (IBM Mainframe, Unix, Oracle database, MS Windows, BEA Webserver)
- Non-technical Skills: >10 years' experience in banking/IT for banking industry, experience, exposure to Back Office operations requirements, awareness of relevant risks of running critical banking applications
- Languages: English (fluent)
- Additional requirements (optional): Excellent interpersonal skills, both written and verbal, high personal integrity, professional behaviour standards, overseas experience, ITIL Foundation, diploma in Banking, ideally good network with key decision makers at experienced in dealing with complex vendor relationships
b) TSS Client Services Management (secondary role, appr. 10 - 20% of time)
- Deputize the TSS Client Service Manager in his Client Service role
- Major Incident Handling - Involved in all client impacting incidents in the GMT time zone. Interaction and communication with business, operations and users of TSS applications during incident lifespan, in order to ensure business impact is assessed, recorded and if possible minimised during the incident management process
- Problem Management - Communication of root cause analysis results to business and tracking of remediation activities
- Liaise with Asia, Germany and US Business and Operations Units on the delivery of day to day services
- Assist with MI and reporting and monthly/weekly packs
- Drive application on-boarding into production management.
- This is ONLY and English speaking position