Beschreibung
Technical Support Engineer - Cologne
My client, an international IT Outsourcing/Web hosting company, is currently seeking an experienced Technical Support Engineer for a 3-month contract to be based in Cologne.
Purpose of Role:
- This is a client facing role working for a high profile customer providing a fully outsourced Managed Service. Based in Cologne travelling to Antwerp and Luxembourg as required.
- Delivering first class, best of breed 1st/2nd line support and contributing to 3rd line and project work as and when required.
- Reporting to the aligned Client Services Director (CSD) ensuring that ADA execute against all contractual commitments by providing an outstanding service.
- Ensuring company delivers against any agreed SLA's - response, resolution and availability.
- Reporting and following agreed processes and procedures expected of a mature IT Managed Services provider is essential.
Job Requirements:
- Windows XP/7 and Office 2007
- VMware vSphere/vCenter 4.1 (ESX & ESXi)
- Windows Server R2 | Active Directory
- Exchange 2007
- Good storage fundamentals (Dell Equallogic)
- Good networking fundamentals - Cisco, Juniper, HP
- Blackberry Enterprise Server (5.0)
- Enterprise Vault (8.0)
- Server hardware - Dell
- Symantec Backup Exec 2010
- Citrix XenApp - Basic Administration
Candidate Profile:
The role will be awarded to the candidate who best demonstrates that he/she has the right balance of competencies to succeed in the role. The ideal candidate:
- The ideal candidate will be fluent in German.
- Excellent written and verbal communication skills (English);
- Their core technical background and expertise across a range of server-based technologies, including the quality of their report writing and documentation;
- Their approach to fault diagnosis, problem solving, customer service and relationship management;
- The personal attributes that they believe would make them successful in this role;
- A full driving licence.
- Ideally has experience of working in an organisation with International Standards such as ISO 9001 (Quality Management); ISO 20,000 (IT Service Management); ISO 27,001 (Information Security Management), or 25,999 (Business Continuity).
- Creates professional documentation that can be used internally and with Clients. (Word, Excel, Pdf, Visio).
If available and interested, kindly send through an updated CV.
I hope to hear from you soon.