Beschreibung
Task:- Providing our customers with professional multi-lingual technical support for our new strategic eCommerce application and various business critical applications by phone, chat and eMail
- Taking ownership of each client issue through root cause and solution
- Monitoring system infrastructures
- Interacting on a daily basis with internal 2nd and 3rd level support staff, with Traders / Sales / Client Relationship teams and with external client technical staff
- Coordinating / escalating to other clients production support teams and business groups
- Adhering to legal guidelines; paying special attention to our client base under the Swiss Secure Zone
Requirements (Must have):
- Business or technical apprentice applicants welcome
- Extraordinary Client focus
- Excellent communication skills, as you have to be able to express yourself effectively in both business terms and technology terms
- Ability to work under pressure
- Fluency in English is a must, German is highly beneficial and additional language skill set is considered a strong plus
- General interest and understanding of Internet technology, as well as understanding of Operating Systems (Windows XP, Windows 2000, Windows NT)
- General interest and understanding of trading environments and markets
Beginn: 01.03.2012
Dauer: June 20th 2012, extend for another 6 months
Branche: Bank/Finanzen