Beschreibung
Service Manager - Cologne - ContractLanguage - German & English
Cologne
3 months
£Negotiable
Service manager required for a consultancy for their client in Cologne.
Role Summary:
The Service Manager will have to fill the role for a multitude of small projects (20+) for a couple of end clients for the Consultancy.
Main duties and responsibilities:
Responsibilities:
* The service manager needs to function as a relationship manager and introduce a service attitude
* Support the business with the best customer services while improving internal operations so that they are cost-effective and efficient
* Provide post-implementation review (PIR) details about associated incidents, problems, and errors; through reviews with the business continuously improve service support and delivery mechanisms
* Seek and maintain constant contact with the service customer
* Ensure that the business, customers, and IT understand their service responsibilities and commitments
* Continuously improve the process of service management
* Assist service-level management (SLM) to ensure that existing services meet their service targets, planned new services meet their time-scales, and targets are realistic and achieved
* Develop and maintain a ' wish list' of all outstanding service improvements and enhancements
Requirements:
* Ability to work with the business service representative or owner of the business process
* Enough knowledge to discuss, define, and select the appropriate "business-level requirements" for either an existing service or a new one
* Ability to articulate and document business requirements to drive architectural selection and SLA (and OLA) creation
* Ability to understand the business service and set goals, priorities, metrics, and continuously improve the service throughout its life cycle
* Business relationship management skills
* Ability to work with the business groups and business process owners
* Time spent managing a team
* Experience with cultural differences and change
* Bachelor ' s degree, not necessarily in business technology
Please email your current CV through for initial consideration, stating your work availability, and expected daily rate. If your application matches the role requirements, you will receive a phone call from one of our consultants who will discuss the opportunity in more detail with you, and be happy to answer your questions about the role.We always endeavour to respond to each unsuitable application, however, due to current high volumes of applications it is not always possible to achieve this. Thank you for your understanding.
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