Beschreibung
Für einen unserer Kunden suchen wir einen freiberuflichen Mitarbeiter, der die nachfolgenden Anforderungen erfüllt:Aufgabenbeschreibung:
The User Support Analyst will report to the Service Desk Manager and work according to the teams agreed service levels, defined working practices and procedures.
Install/configure/administrate desktop and notebook systems (hardware and operating system MS Windows)
Install/configure/administrate hardware peripherals (printers, scanners, etc)
Operate the Service Desk/Helpdesk and provide first/second level user support for ICT (end-users)
Document actions and interactions related to Service Desk calls or user requests
Perform distribution and physical installation of the office computing hardware including cabling work
Maintain and keep clean the information technology infrastructure and work environment as well as related equipment (e.g. printers)
Interface with hardware suppliers regarding procurement, warranty and maintenance issues
Support the procurement of hardware
Operate and maintain the office computing hardware inventory in SAP
Audit office computing hardware installations as well as implement defined asset and inventory management working practices and procedures
Perform incoming inspections of information technology equipment as well as inventories information technology equipment
Manage the stock of spare equipment
Must-Have-Skills:
as a minimum, 3 years experience in the following:
End-user support in general, and support in identifying, repairing and replacing failed hardware components on PC and notebooks, as well as dealing with hardware driver installations in particular
IT technologies as used at EUMETSAT eg. HP desktops, notebooks, Ricoh printers and MS Office applications
Customer focus and service orientation together with highly effective interpersonal skills in dealing with demanding customers under high workload
Installation, maintenance and troubleshooting of MS Windows XP and Windows 7
Nice-to-have:
Certification for the maintenance of HP desktops and notebooks
Knowledge of, and experience in, installing and troubleshooting structured cabling systems and networking hardware
Experience in performing inventory and stock management
Knowledge of managing inventory repositories especially in SAP
Rahmenparameter:
Fließende Englischkenntnisse
Arbeitsumgebung: Englisch
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Start: 13.02.2012
Dauer: 13.04.2012
Art: Contract