Beschreibung
SCCM Support / TicketbearbeitungID
3381
Einsatzort
89073 Ulm, Deutschland
Branche
IT
Job-Typ
freie Mitarbeit
Datum Beginn
asap
Dauer
3 Monate
Beschreibung
Tätigkeit:
1 x MA der sich ausschließlich um Tickets im Bereich SW Distribution Services kümmert,
Themen/Skill-Level: Ticket dispatching by following a rule set of ticket handling, ticket forwarding to the right workgroup, check and verify that the pre-reqs are fulfilled by 1st/2nd level support, analyze incident tickets and solve the tickets, coordinate and involve WP.SWD team if necessary. Technical background regarding SCCM infrastructure, patch deployment, software deployment, client administration, troubleshooting and analyzing possibilities, stay in contact with 1st/2nd and 3rd level support, write knowledge base articles for the help desk. – Development of SW Distribution Services based on SCCM – Implementation Support – Script Development – Automatism of processes – Interface development for license management – Web service development – Task sequence development for OSD – Implementation of reports – Configuration support regarding SCCM – Implement best-practices for Adobe patch rollouts – Wrapper, – Technical support to establish package integration – Implementation documentation
Umfeld(Must)
Adobe,SCCM
Sonstiges
möglichst schnell! (mind. 4 Tg/Woche ) Laufzeit: asap (im Laufe des ersten Quartals) für 3 Monate, mit Verlängerungsoption Quartalsweise
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