Service Delivery Engineer/Project Manager (Ethernet)

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Schlagworte

Beschreibung

We are currently seeking candidates for a Telecoms Service Delivery Engineer/Project Manager for a leading Pan-European networks provider to be based in Frankfurt, Germany.

Overall Purpose

Working as a member of the Customer service Delivery team, the CSD Engineer will be responsible for the design, test and deployment of customer orders across the clients product portfolio & network. Responsible for ensuring the implementation meets customer expectations and business revenue requirements.

Main Responsibilities
*Implementation, verification and de-activation of customer orders traversing the clients footprint as well as leased third party services;
*Provide customers with exceptional service ensuring regular communication of progress, risks & issues and responding to their needs rapidly;
*Manage implementation of customer orders to meet customer expectations and deliver order revenue in line with business commitments;
*Manage customer orders to meet or exceed internal metrics, providing weekly reporting on order status - including risk management and jeopardy resolution;
*Ensure complete end to end ownership of each customer order by actively managing all inter-departmental interfaces, identifying risks and raising appropriate escalations or expedites to mitigate against these risks;
*Identify barriers to success and assist in the design & implementation of relevant service improvement plans to ensure a long term resolution;
*Produce customer solution designs that will encapsulate both euNetworks network elements in addition to third party leased components;
*Order and manage delivery of third party leased capacity required for customers not connected to the clients core network.
*Manage and implement all moves, changes and migrations within the network, adhering to any network and change control processes.
*Implement disconnection of cancelled services, communicate disconnection requirements to third party capacity providers and manage disconnection end to end.

Qualifications/Experience
*Service Delivery of Ethernet Services
*Hands-on experience of configuration of Switches and Routers
*Hand-on Experience of "Transport Layer" box configuration
*Experience of optical networks architecture - Fibre/DWDM
*Process Management
*Project Management
*Excellent Customer relationship management skills
*Excellent communication skills
*Proven experience in a Telecommunications or related service industry
*Proven experience in delivering successful projects through cross-functional teams as well as 3rd party contractors and external suppliers
*Has operated in an environment which required a detailed understanding of complex technologies.

Start
Immediate URGENT
Dauer
6 months
Von
IntaPeople
Eingestellt
17.01.2012
Projekt-ID:
298631
Vertragsart
Freiberuflich
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