Beschreibung
Responsibilities:- Shared service PC/LAN end user support
- You will be responsible for supporting all sites above within the existing team
Primary Tasks PC Support
- Install new and maintain existing PC's and notebooks
- Implement and attach periphery equipment like modems, PCMCIA and others
- Support PC users locally and remote
- Primary Tasks LAN Support
- Perform cross-connects in data closets
- Make network connection to printers, PC's and other network devices
- Troubleshoot network problems within the LAN
- Primary Tasks in collaboration with the EMEA Helpdesk
- Manage and keep up-to-date trouble tickets
- Remote problem solving on the phone
Erforderliches Know-How:
Profile:
- Experience in PC hardware troubleshooting and repair
- Experience in PC software, particularly:
- Windows OS
- MS Office suite
- SMS/SCCM, NAI, ePO and Remedy experience a plus Basic understanding of LANs/WANs, associated CISCO equipment and cabling
- Any telecom experiences a plus.
- Experience with VPN and wireless solutions
- Technical education in information solutions
- Administrative
- Able to listen to, understand and respond to customers of all levels in a timely and professional manner:
- Strong interpersonal skills and customer orientation
- Excellent verbal and written communication skills
- Excellent in managing multiple projects with diverse requirements and competing priorites
- Bilingual skills is a must (English & German)
- Long time experience in all areas above
Branche:
Dienstleistung
Einsatzort:
München
Dauer:
asap - 4 Monate +++