Beschreibung
- Define and implement KPI reports, e.g. for Incident Management or Problem Management- Identify and implement changes in support tools, e.g. Remedy
- Review and improve monthly SLA reports to customers
- Review and improve weekly operational dashboard covering major incident summary or major
incident status update
- Consolidate reporting base to simplify and align regular reports for stakeholders, integrating reports
from suppliers
Your qualification:
- Deep knowledge in Definition and implementation of KPI reporting
- Deep knowledge with Implementation of regular SLA reporting
- knowledge with Automation of regular service management reports
- ITIL, specifically Service Operation and Service Level Management
- Good experience with Remedy, HP OpenView, Crystal Reports
- Fluent English and German