Beschreibung
Task Description:
The Consultant will be based in the Client HQ in Darmstadt and will work in the Enterprise Content Management Team within the ICT Section of the General Services Division (GES). GES is responsible for providing both the physical infrastructure and IT services. Currently about 550 Document Management Tool users are supported.
The general task of the Consultant will be to support the organisation wide administration, operations and maintenance of the OpenText eDOCS Enterprise Document Management Tool. In this role, the consultant is expected to act as second level user and technical support related to document management tool issues.
It is foreseen, that the detailed tasks of the Consultant in charge of document management tool support will include as a minimum:
-Operate, administer and maintain the document management tool
-Act as second level user and technical support for document management tool issues, including hands-on troubleshooting and coaching
-Implement bug fixes to the document management tool customisation including document management tool configuration, client deployment packages, MS Office 2007 Macros and integration issues
-Operate and maintain the Document Management disaster recovery infrastructure
-Validate the Document Management backups
-Operate and maintain the eDOCS underlying MS SQL database
In the performance of these tasks, the consultant shall apply the relevant quality management and quality assurance procedures as well as system and software engineering standards.
Skills:
The Document Management Tool Support Consultant shall preferably have a university degree (or equivalent professional experience) together with proven experience in the installation, implementation, integration, support, operations and maintenance of document management tools.
The Consultant is required to have as a minimum:
-At least 3 years of extensive experience in support, operations and maintenance of eDOCS DM
-Good understanding of document management principles and the related requirements of a process driven organisation.
In addition, the following aspects shall be considered an advantage:
-Knowledge of MS SQL Server highly desirable
-Knowledge of MS Visual Basic
-Hands on experience on eDOCS DM integration with Novell eDirectory
-Experience of design and implementation on eDOCS DM in a pure MS Environment
The variety of the tasks and the scope of the systems and services to be provided require a high degree of autonomy and good analytical skills together with a clear user focus and administrative experience.
Required Language(s):
The official languages of our client are English and French. The working language for the position is English and therefore consultants must be able to work effectively in this language.
Duration:
The requirement is for one full time consultant to work at the client with a start date foreseen ASAP until 28.02.2012 and option on extension.