Beschreibung
Tasks
Capacity Management
o Identify KPIs for capacity and performance management, for both hardware (eg. CPU load, memory usage, disk IO, network bandwidth) and application (eg. maximum number of incoming requests, DB fragmentation)
o Implement monitoring of capacity and performance KPIs
o Implement monitoring for interfaces (USSD, SMS, web site, etc.)
o Define and implement capacity and performance reporting
o Implement monthly capacity plan with rolling two-year forecast
o Present regular capacity and performance reporting and capacity plan to stakeholders and improve reporting based on stakeholder feedback
Availability Management
o Identify and prepare workarounds for typical error conditions
o Create troubleshooting guide for defect analysis and identification of system component causing service degradation
o Improve/complete system documentation required for defect analysis and change assessment.
o Define and document regular housekeeping tasks and establish regular execution by support teams
Operational Acceptance: Define quality gates for system changes, including non-functional requirements, design review and sign-off, support enablement, and operational acceptance testing
Experienced in:
Operations with highly available systems built on Windows Enterprise (2008) and SQL Server
Implementation of ITIL Service Design processes
English (fluently spoken and written -> project language
Please apply now for an immediate response