Beschreibung
Change analyst - for Change Management
Coordinates, convenes, and facilitates Change and Problem review meetings;
records decisions made during change review meetings; maintains a schedule of
approved and tentative system changes.
Prepare, chair and close all I.M Change Management meetings.
Assess for conflicts to I.M services and infrastructure changes, and other parts of
the Business to ensure a steady and continuous operating environment is
maintained.
Control and manage changes to the production data and applications by
scheduling changes to minimize impact
Able to assess and advise change requesters to avoid clashes/conflicts around
already scheduled Change requests, current IT problems and batch jobs.
Verifies the completeness and timeliness of changes entered into the Change
management system; follows up non-compliant changes made outside the
change management process, and reports them to the Change Manager
accordingly.
In accordance with Change windows and client's topology, advises change
requesters on scheduling future changes to minimize impact.
Reviews implemented Changes to ensure that objectives have been met.
Reports on backed out or failed Changes to the Change Manager accordingly.
Updates and ensures the on-going data integrity of the Change and Problem
management database, on a daily basis; processes and maintains change
process documentation.
Acts as the primary point of reference for questions, problems, suggestions, and
complaints about the change management system, and escalates accordingly.
Coordinates the team activities
Assembles and maintains change and problem history records, and on call
database. Receives, logs and allocates priority, in collaboration with the initiators,
to all Request for Changes (RFCs).
Assists in creating Change Models with relevant technical areas.
Assists in data collection, updates and maintenance the Configuration items for
the CMDB needed for the Changes.
Assists in providing training to all technical staff on the Change process and
procedures.
Performs miscellaneous job-related duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Strong interpersonal and communication skills and the ability to work effectively
with a wide range of constituencies in a culturally diverse organisation.
Knowledge and understanding of specified operating systems, computer
hardware and client's topology.
A basic understanding of TSD and iET automated Problem and Change
management systems, ITIL process, procedures, and documentation.
The ability to read and interpret technical information in Change requests
then communicate impact and risk in writing and over the telephone.
ITIL Qualified.
LANGUAGES
English is important as the requests come in, in English and the team write
reports in English, but French and German would also be an advantage
PARTTIME POSITION
Deadline: 24.10.2011
Michael Bailey International is acting as an Employment Business in relation to this vacancy.