Beschreibung
Customer Requirements ManagementIssue Management
Support Incident Management
Preparation/Administration Customer Meetings
Customer Communication in general
Creation/Update Customer Documentation
Functional Testing
Experience in Customer First and Second Level Support (functional, ideally also technical)
Experience in functional testing
Experience in technical writing
Knowledge of functional processing of trading platforms (ideally energy trading platforms, Xetra, Eurex)
Basic knowledge of the technical architecture of trading platforms
Knowledge of business processing of financial and/or energy industry
Communicative competence
Teamplayer
German/English fluent (written and spoken) Bei Interesse würden wir uns auf die Zusendung Ihres aktuellen Profils sehr freuen