Beschreibung
Project:Networks Integration, stream TSS (WpS), sub stream Email Migration
Tasks:
Watch a specific service desk ticket queue in the off hours (night, weekends). Categorize the ticket (has enough information for further analysis and solution, does not have enough information, or is incorrectly assigned to ticket queue). Analyze the information, and see if this can be immediately solved. Call / email the correct contacts.
Required know-how: Technically detailed knowledge about Outlook. Can analyze and fix Outlook profile problems or PST/OST problems. Knowledge about how email gateways work and how they interact with Exchange servers. Knowledge how Exchange servers interact with Outlook. SQL 200x Know-How.
Anforderung:
Arbeitszeiten: Nachts und am Wochenende
s.o
Projektstart: 19.9.2011
Projektende: 30.11.2011
Auslastung: 100%
Leistungsort: München
Direktbewerbung: hier