Beschreibung
We are looking for a Business Analyst in the Area of Zurich:!!PERMANENT POSITION OR CONTRACTING!!
Tasks:
- Support and administration of IT applications for the gategroup global HR teams; gathering of end user requirements, coordination of developments with technical support teams
?- Analyze business requirements and coordinate the implementation with the development teams
?- Coordinate project tasks and issue resolution steps between group HR, country HR organizations across the globe, and external system providers; handling of the application life cycle, including planning patches, enhancements and modifications of existing applications as well as evaluation and development of new projects
?- Ensure applications such as regular backups, testing restores are maintained; ensure appropriate access to users. Adhere to change management policy by documenting changes and writing technical specification of the change
?- Prioritize and manage responses via Service Desk; escalate and report appropriate problems to the Global IT development team; ensure a log of all IT support requests and their outcomes
- Handle all 2nd line Application Support requests
?- Organize the system operation via the various technical teams
?- Coordinate issue resolutions across the relevant business and IT teams
?- Assist in the development of application enhancements
- Coordinate the work required for new interface developments and reporting needs
?- Monitor interface and ensure data integrity by resolving technical issues and working data content related issues with country, regional and global HR teams
?- Manage technical staff from external vendors
Skills:
?- Basic knowledge in the technology fields of: database technology (preferably Oracle), Middleware technology like ETL and data transformation tools, reporting tools (like Crystal Reports)
?- Excellent and effective coordination and organization skills
?- Good communication skills
?- Comprehensive working knowledge of Microsoft Office
?- Excellent problem solving and analytical skills
?- Very good English skills, both written and spoken
- Project management experience
?- Familiarity with HR processes and data protection legislation
?- Experience with standard HR IT systems
?- Working knowledge of ITIL processes
Should you wish to apply, please send your latest CV in WORD format and IN ENGLISH together with your availability and the ALL INCLUSIVE rate in Swiss Francs you require.
Jennifer Sloot
ORCA Solution AG
Aeschengraben 10
4010 Basel
Telefon:
Email:
ORCA Solution AG